Fulfillment Policy

Buddy Brand Fitness, LLC Fulfillment Policy for Credit Card Payments via Stripe®

This Fulfillment Policy (“Policy”) outlines how Buddy Brand Fitness, LLC fulfills orders and processes payments made through our payment processor, Stripe. By purchasing services from Buddy Brand Fitness, LLC, you agree to the terms stated in this Policy in conjunction with our Terms of Service.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice, and all Agreements: “Client,” “You,” and “Your” refer to you, the person accessing this website and agreeing to the Company’s terms and conditions, whether incorporated herein or in a separate written contract. “The Company,” “Ourselves,” “We,” “Our,” and “Us” refer to Buddy Brand Fitness, LLC. “Party,” “Parties,” or “Us” refers collectively to both the Client and Buddy Brand Fitness, LLC. All such terms refer to the offer, acceptance, and consideration of payment necessary to undertake the process of providing services to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs, in accordance with and subject to the prevailing laws of the State of Florida. Any use of the above terminology in the singular, plural, capitalization, and/or gender-specific terms shall be deemed interchangeable and therefore refer to the same.

Fulfillment Policies

At Buddy Brand Fitness, LLC, we clearly explain our order fulfillment policies to ensure transparency and build trust with our customers. Our policies include:

  • Refund Policy: Our services are rendered at time of purchase and therefore are not eligible for refund, unless under specific conditions, such as if we are unable to provide the purchased service. Refund requests must be submitted via email or live chat at the appropriate channel or by text, to our customer support team. There are no guarantees of refund. To learn more, visit our service contract agreement at https://www.buddybrand.fitness/contract. A signed copy of this contract is a requirement by both parties at the beginning of service.

  • Shipping or Delivery Policy: our services are a digital product, and are delivered via phone calls, one-on-one intake, and digital communication. There is no tangible products as deliverables

  • Return Policy and Process: We outline the conditions under which clients receive services, as well as the conditions of which these services are received under our contract at https://www.buddybrand.fitness/contract.

  • Cancellation Policy: Customers can cancel subscriptions or reservations under certain conditions and approval at the sole discretion of Buddy Lewis d.b.a Buddy Brand Fitness, LLC. We describe these conditions clearly on our website at https://www.buddybrand.fitness/contract.

Privacy Policy

Buddy Brand Fitness, LLC is committed to protecting your privacy. We clearly explain how we collect, use, and protect customer data in our privacy policy. For more details, please visit our Privacy Policy at https://www.buddybrand.fitness/privacy-policy 

Legal or Export Restrictions

Certain products and services are subject to legal or export restrictions. We clearly disclose any applicable restrictions and how they may impact our customers, ensuring compliance with relevant laws and building trust with our clients.

Delivery Policy

Buddy Brand Fitness, LLC offers a range of services, including (but not limited to) fitness, spiritual, coaching, wellness, and wellbeing services. These services are delivered electronically through one or more of the following methods:

  • Online coaching sessions

  • Digital fitness programs

  • Virtual consultations

  • Access to members-only content

  • Video and telephonic services

All services will be provided as outlined in the service agreement and delivered within the agreed timeframe following successful payment processing.

Refund Policy

All sales are final, and no refunds will be issued once a transaction is completed, except under the following conditions:

  • If Buddy Brand Fitness, LLC is unable to provide the purchased service.

  • If the Client cancels prior to the initial onboarding call (subject to the cancellation fee described below).

Refund requests must be submitted via email to our customer support team at help@buddybrand.fitness. Any refund approvals will be issued solely at the discretion of Buddy Brand Fitness, LLC and only in accordance with the conditions set forth in this Policy. Refunds, if granted, are calculated on the total purchase amount and are separate from any cancellation fees.

Cancellation Policy

  • Once a service agreement has been signed, cancellations are subject to a cancellation fee of $1,000. This fee is intended to cover administrative costs, preparatory work, and the reservation of time and resources that may have been allocated for your service.

  • Cancellations must occur before the initial onboarding call.

  • Buddy Brand Fitness, LLC reserves the right to terminate services if a Client fails to comply with the terms of the agreement.

Products & Services Offered

At Buddy Brand Fitness, LLC, we offer a variety of services designed to enhance your fitness, spirituality, and overall well-being. Each service is carefully tailored to meet client needs and deliver transformative results. Our offerings include:

  • Personalized Coaching: One-on-one sessions focused on your unique goals and challenges. Benefits include customized workout plans, nutritional advice, and ongoing support.

  • Digital Fitness Programs: Comprehensive online programs that you can follow at your own pace. Includes video tutorials, workout schedules, and progress tracking.

  • Spiritual Mentoring: Guidance and support to help you grow spiritually. Includes personalized sessions, group workshops, and access to exclusive content.

  • Exclusive Members-Only Content: Gain access to a wealth of resources, including fitness tips, motivational content, and community support.

Purchase Currency

All transactions conducted through Buddy Brand Fitness, LLC are billed in U.S. Dollars (USD). Prices are clearly displayed alongside each service to ensure transparency for our international customers. For scope of products & services, the price can range in cost from $49 to $6,000 dependent on services delivered. 

Privacy Policy

Buddy Brand Fitness, LLC is committed to protecting your privacy. We collect and use your information solely for the purpose of delivering our services. For more details on how we use data, please visit our Privacy Policy at https://www.buddybrand.fitness/privacy-policy

Legal or Export Restrictions

Buddy Brand Fitness, LLC complies with all legal regulations governing our services. Clients are responsible for ensuring that accessing our services is permissible under their local laws.

Terms of Promotions

All promotions, discounts, or trial offers are subject to specific terms and conditions, which are clearly disclosed on our website. We display a link or disclaimer text so that it’s visible when customers agree to participate, ensuring transparency and avoiding confusion.

Security of Website and Customer Payment Information

Buddy Brand Fitness, LLC complies with PCI standards to ensure the security of customer payment information. Our website uses HTTPS and other security best practices to protect customer data. We explain how payment information is handled safely when doing business with us.

Payment Methods Accepted 

We accept the following payment methods 

As an online merchant, it’s our responsibility to ensure that you’re aware of the payment processor’s rules, regulations, service agreements, and operating guides. To be compliant, please find the links to these at Visa Rules and Regulations, Stripe Service Agreements, the Mastercard Rules, the American Express Merchant Operating Guide, and the Discover Network Rules (please contact Discover for a copy).

Project Abandonment

If a Client becomes unresponsive for a period exceeding thirty (30) days, Buddy Brand Fitness, LLC reserves the right to classify the project as abandoned. In such cases, no refunds will be issued, and the service agreement will be considered fully executed.

Chargebacks & Payment Disputes

Clients agree to resolve any payment disputes directly with Buddy Brand Fitness, LLC prior to initiating a chargeback. Unauthorized chargebacks may result in collection efforts, legal action, and the Client being held liable for all associated legal and collection fees. Please note that while consumers have certain rights under credit card laws, we expect that any concerns will be communicated to us first so that they may be resolved amicably.

Administrative Fee

A 15% administrative fee will be applied to any refund (if applicable) to cover processing costs, commissions, and administrative expenses incurred by Buddy Brand Fitness, LLC. This fee is calculated based on the total purchase amount and is entirely separate from any cancellation fee incurred.

Customer Service Contact Information

We are committed to providing excellent customer service. You can reach us through the following methods:

  • Email: buddy@buddybrand.fitness

  • Phone: 720-908-2632

  • Live Chat: Available on our instagram at @buddybrandfitness or by WhatsApp Business at Buddy Brand Fitness which can be found with the phone number +1 (720) 908-2632 for real-time support.

  • Mailing Address: Buddy Lewis c/o Buddy Brand Fitness LLC, 7951 NE Bayshore CT, Miami, FL 33138

Business Address

Our physical address adds credibility to our business. You can find us at: 7951 NE Bayshore CT, Miami, FL 33138

How to Make a Complaint

If you are dissatisfied with our services and believe you are eligible for a refund, please contact us at buddy@buddybrand.fitness with a detailed description of your complaint. We will review your submission and respond as promptly as possible.

Governing Law & Venue

This Policy, and any disputes arising out of or related to it, shall be governed by and construed in accordance with the laws of the State of Florida. Any legal action arising from or relating to this Policy shall be brought exclusively in a court of competent jurisdiction located in Miami-Dade County, Florida.

Contact Us

For any inquiries regarding this Policy, please contact us via:

  • Website: www.buddybrand.fitness

  • Email: buddy@buddybrand.fitness

  • Phone: 720-908-2632

  • Mailing Address: 7951 NE Bayshore CT, Miami, FL 33138